Frequently Asked Questions

Q

WHAT FORMS OF PAYMENTS ARE ACCEPTED?

A

We accept credit and debit card payments from Mastercard, Visa, American Express and Discover. We also accept Paypal and Bill Me Later Paypal.

Q

HOW LONG DO THE LETTERS TAKE TO SHIP OUT?

A

Please allow up to 5 weeks for your custom wall letters to be completed and shipped out.

Q

DO YOU CHARGE SALES TAX?

A

Sales Tax is only charged to orders that will be shipped to an Ohio address. For orders being shipped to Ohio the sales tax rate is 6.5%.

Q

IS THERE A RUSH SERVICE AVAILABLE?

A

Yes, orders can be shipped out within 5 business days for a $25 rush charge. When checking out, just click the box for rush service.

Q

WHAT ARE THE LETTERS MADE OF?

A

The letters are made of high density MDF and are precision cut on a CNC router.

Q

WILL I RECEIVE AN ORDER CONFIRMATION?

A

We will send you an email confirming receipt of your order within 24 hrs of order placement.

Q

WHEN WILL I BE CHARGED FOR MY ORDER?

A

Since orders are custom made for each customer, we charge at the time the order is placed.

Q

DO YOU SHIP INTERNATIONAL?

A

Yes, we ship worldwide. Shipping charges will be calculated during the checkout process.

Q

WILL I RECEIVE A TRACKING NUMBER?

A

Once an order is completed and a shipping label is printed out you will receive an email from paypal with a tracking number. Once an order is shipped it usually takes 2-3 days to be received.

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Privacy Policy

This privacy policy sets out how The Alphabet Boutique LLC uses and protects any information that you submit when you use this website.

The Alphabet Boutique is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

The Alphabet Boutique may collect the following information:

What we do with the information we gather

The Alphabet Boutique may require this information to understand your needs and provide you with better service in addition to the following reasons:

The Alphabet Boutique is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites of interest and such sites are not governed by this privacy statement. You should exercise caution and review the privacy policy applicable to any website in question.

Controlling your personal information

The Alphabet Boutique will not sell, distribute or lease your personal information to third parties unless we have your written permission or are required to by law. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

The Alphabet Boutique
6544 Willow Brooke Dr.
Liberty Twp, OH 45011

If you believe that any information we are holding on you is incorrect or incomplete, please write to the address above or email us at service@alphabetboutique.com as soon as possible. We will promptly correct any information found to be incorrect.